New year sales – the big tips!
By Fusion Lifestyle Reporter
December 28, 2011, 11:54 pm

One in ten consumers will be plan to buy some of this year’s gifts in the January sales, says ‘Which?’.

The consumer champion found that three in five people plan to go shopping in the post-Christmas  sales.

Among the top items people intend to buy are clothes and accessories; health and beauty products and home entertainment software such as CDs/DVDs and games.

But shoppers need to check the returns policies.

A fifth of people told Which? they are frustrated by shops not making it clear that their returns policy is different while the sales are on, while the same percentage are irritated by the returns policy not being displayed at the point of purchase. People also complained about shop staff’s lack of knowledge when it came to returning faulty goods.

Which? executive director, Richard Lloyd, said, “Squeezed budgets mean many people are planning to head to the January sales to buy late Christmas presents. But people should look out for returns policies in stores and online to avoid getting stuck with unwanted items.

“Stand your ground if you’re refused returns on goods that turn out to be faulty, as you have the right to return these, even when they’re bought in the sales.”

Which? has produced a free-to-download consumer rights iPhone app so you have you have your shopping rights information at your finger tips. The app has been downloaded by over 100,000 consumers. Download it for free at

Which? Legal Service provides the following tips for consumers when shopping in the sales:

1. Check the returns policy: Always check the returns policy, and if shopping online, read the terms & conditions before you place your order.

2. Pay by credit card: Section 75 of the Consumer Credit Act gives you valuable extra protection for items costing over £100 and less than £30,000.

3. Always keep the receipt: If you return an item you don’t like during the sales without proof of purchase you'll be refunded the most recent sale price, so always keep the receipt.

4. Watch out for ‘no returns on sale items': A retailer cannot try to limit your rights in sales, so if you’ve bought goods in a sale, you can still return them if they are faulty, provided the fault is not the reason for the reduction. If they refuse, they are committing an offence.

5. Avoid ‘never-ending sales’: Not all sales are genuine, for example, some retailers have products that are permanently on ‘sale’.  Trading Standards can prosecute shops with bogus price reductions.

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